These terms are an agreement between you and Movebase (“we”, “us”) for this website and Movebase Cloud. The Movebase WordPress plugin itself is free software under the GNU General Public License v2 or later; that license, not these terms, covers the plugin code.
1. Movebase Cloud
Movebase Cloud is optional paid storage for backups made with the Movebase plugin. A plan gives your account an amount of storage that all your connected websites share. Backup, restore and migration in the plugin work without it.
2. Your account
- Give a real email address and keep your password private. Turn on two-step sign-in if you can. If you sign in with Google, keep that Google account secure too: anyone who can use it can open your Movebase account.
- You are responsible for activity in your account and for the websites you connect to it.
- Only connect websites you own or are allowed to back up.
3. Plans, payment and renewal
- Plans are billed in advance for the period shown (monthly or yearly) and renew automatically until you cancel.
- Payments are processed by Stripe or by Paddle. When you pay through Paddle, Paddle is the merchant of record and its buyer terms also apply to that purchase.
- Upgrading to a bigger plan takes effect as soon as the payment for it succeeds. You pay the price difference for the time left in your current period, and after that the new plan’s price.
- Moving to a smaller plan takes effect at your next renewal. You keep your current plan and storage until then, and the time already paid for is not refunded. Your stored backups must fit in the smaller plan.
- Prices can change. We will email you at least 30 days before a change applies to your renewal.
- If a renewal payment fails, your backups stay available while we retry for up to 14 days. After that, new uploads stop until payment succeeds.
4. Cancelling and refunds
- You can cancel any time from Plan & billing. Your plan stays active until the end of the period you paid for.
- If you are not happy, you can ask for a full refund within 14 days of your first payment, or within 7 days of a renewal or upgrade payment, from Plan & billing.
- Refunds are for accounts that have used little of what they paid for: storage uploaded since the payment must be under 10% of the plan. Backups deleted after uploading still count.
- Each account can be refunded once.
- When a payment is refunded, the plan ends straight away. Backups already stored are kept for 30 days so you can download them, then deleted.
- Moving to a smaller plan or cancelling doesn’t give a refund for the time left; your plan stays active until the end of the period you paid for.
- This doesn’t limit any rights you have under the consumer law where you live.
- After a plan ends, your backups are kept for 30 days so you can download or restore them, then they are permanently deleted.
5. Storage limits and fair use
- When you reach your storage limit, new uploads stop until you delete backups, upgrade or add storage. Existing backups are not deleted.
- Use Movebase Cloud only for backups of WordPress websites. Do not store unlawful content, malware, or data you have no right to store.
- Do not try to access other customers’ data, overload the service, or get around limits.
6. Your data
Your backups belong to you. We access them only to run the service, to fix a problem you ask us about, or when the law requires it. See the Privacy Policy.
7. Keep your own copies
We work hard to keep backups safe, and every part is checked after upload, but no storage is perfect. Keep at least one other copy of anything you cannot afford to lose.
8. Suspension and closing accounts
We may suspend an account that breaks these terms or puts the service or other customers at risk. Where we can, we will tell you first and give you time to download your backups. You can close your account at any time by contacting support.
9. Liability
The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law where you live.
10. Changes to these terms
We will post changes here and email account holders about important ones before they take effect.
11. Contact
Questions about these terms: [email protected].